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“They scam people”

written by Conwayeo255 on 08/06/2014

I paid my £5.00 international calling credit using pay pal and I received email from pay pal that my payment has been successful but when I checked simplecall account it was showing that my balance is £0.00. I had to call customer service who credited my account which is annoying as I was trying to make an urgent call.
Before buying my credit as I'm a new customer I went to www.simplecall.com website and on the first page it asks you which country you want to call and for me it was MALAWI and it showed that it costs 10pence per minute with no hidden charges and with £5.00 I was expecting 50 minutes but I only spoke 21 minutes and my credit was finished. I called customer services and the person I spoke to seems like he was looking at a different website than I was looking at as he told me that on their website it says MALAWI is 18p per minute plus VAT and he cannot refund my money. DONT USE SIMPLE CALL they will just take your money

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