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★☆☆☆☆

“Beware of buying”

written by 162Andrews on 04/06/2014

Beware when you purchase clothes from Bon Marche. Whilst on holiday near Chippenham I bought one skirt and two tops totalling £72.50p. When I got home I had to refold the tops due to storage space and on doing so noticed that there were several small marks on the plain top. Unfortunately I had removed the tags but had the card and till receipt. When I returned to the shop the assistant had a job to notice the marks and I had to point them out to her. She politely informed me that because I had removed the tags then she could not refund or replace. When I challenged this I was further informed that I could have worn the top. This was in front of several more customers and very embarrassing. I had purchased the clothes on Monday afternoon and returned the top on Wednesday lunchtime and had certainly NOT worn the top. The Assistant Manager was called, examined the top and in the process with her finger had caused one of the marks to snag. She further supported what the assistant had said and refused to refund or replace. Not the policy of other stores so take my advice and see that the assistant thoroughly checks whatever you purchase from Bon Marche before you buy it. Don't get caught or better still don't shop there as I will be advising my friends not to do. Disgusted and humiliated I left the top on the counter and left. Never again.

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