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Written on: 21/05/2014 by Sherwood149 (1 review written)

This site looks genuine and the dresses look lovely and reasonably priced. I decided to order my daughters prom dress from them . It was only when I had paid for the dress and received an email thanking me for purchasing from them that alarm bells rang. The invoice was from a different company and the delivery dates where more than stated on there website. I then within 24 hrs of purchasing the dress looked for a contact telephone number so I could try and speak to an advisor and put my worries at rest. No telephone number only email and they state you can live chat..... No that's a lie it comes up not available as soon as you click the link. So I emailed using there site contact email.... No reply although it states emails answered in 5 mins. I emailed again through the site few hours later .... No reply. I then emailed using my receipt email. At 2am I receive a reply saying why do I wanna refund and cancel order. I explain that I'm not convinced my dress will arrive on time as delivery dates different and also I not happy with no response to emails and I have every right to a full refund within 24 hrs as stated on there website. They have agreed to a refund and told me to " wait patient ". This was over a week ago and still no money refunded. I have spoke to my bank and they took more money than they should have. They reply with different email accounts and now I have asked where my refund is and they are ignoring my emails. They have other sites on here to please don't use them, they have other bad reviews from customers who have faulty dresses or still no refunds. They are frauders

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