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“Failed delivery”

written by juHolden251 on 19/05/2014

I ordered a divan base form Monster Beds. The delivery company rang to arrange delivery but they could not give me any indication when during the day it may be. So I took the day off work and waited in all day. By 5.30pm they had not arrived. I had no contact details for the delivery company and Monster Beds ere closed. I emailed Monster Beds and was told the delivery company should have called me as they had failed to put my divan on the lorry for delivery. I said the bed would now need to be delivered at a time convenient to me, which following two broken promises did not happen. I have requested a full refund, which I'm told was handed to the accounts department marked as urgent. Eleven days later I'm still waiting.

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