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“HARD WOOD FLOORING DELIVERY”

written by Aedank493 on 18/05/2014

I purchased hard wood flooring with 3 x boxes screws on the 4th April 2014 a invoice totalled £695.

Due to the fact that there was a problem with the system, I had to ring Birmingham in order to make payment by credit card.

I was given a delivery date which was then changed to the following week.
When it was delivered, the boxes of screws were not in the delivery.

Due to the fact that my joiner was attending the following day to start the job, I sourced 3 boxes of screws at a cost of £30. I had paid £17.06 for the screws with Floors - 2 -Go.

Since that time:
- I made numerous calls to Birmingham, with no success - constantly being cut off whilst waiting in a queue;
- I have e-mailed Floors 2 Go from their website, requesting a response to our problem within 48 hours
I did not receive any response.
Your Sheffield branch have helped as much as they can due to the fact that payment was made directly to Birmingham.
I was not happy with the situation due to the fact that non delivery of the screws has cost me an extra £30 which is £13.00 more compared to your purchase price, not to mention the fact that I was not able to claim a refund back from yourselves as I could not get in touch with anyone at your Head Office.
I was given a contact by your Sheffield branch and was able to contact him by e mail.
This gentleman was able to resolve the problem within 3 or 4 days, and my account has now been credited by £30.
He has also recognised that there is a problem with re-payments of non delivered/returned goods, and that he will endeavour to improve this situation.
I hope that he succeeds in this task, as I feel that the goods supplied by Floors - 2 - Go are excellent.