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“Mis-Selling”

written by arogers42 on 17/05/2014

I upgraded via Phones4U call centre and was offered a contract with ee. The bill's just come through from ee showing a higher price. Just as well I checked. The guy on the phone was vague and at one point said so you are signing up for ... to which I said No! I'm signing up to the lower priced contract which we have been discussing for the last 10 minutes. He said oh yes of course that's what I am signing you up for - no problem. I'm glad that they say they record all the calls!. Now I have to take the phone back and cancel and tell my son that Phones4U have messed up - never again! Now I have to start all over again.

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