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★☆☆☆☆

“Merchants be aware not worth your time or money!!!!”

written by lddiamond on 16/05/2014

We signed up to Play.com as a merchant in December 2013, and have to say as a merchant it has been the biggest waste of money. Their systems are not user-friendly and comprise of having to fill out excel spreadsheets to get products listed followed by messing account with yet more spreadsheets. Play then told us if we use a Channel Unity we will be able to automatically upload products from our inventory database. Obviously as nothing had gone to plan up to now this failed and resulted in 2-3 months of constant e-mails and getting nowhere. After three months of getting nowhere I tried to complain just to be told that the start up team are no longer handling my account and that I would have to contact my account manager. This was news to me as we had not been told that we have an assigned account manager and at no point did they contact us. We had to make the first contact and complain to them, not to mention during the three months of trying to get the account set up not once did the start-up team contact us to ask if we needed help, we had to phone them near enough daily and complain to them.
We decided to post a complaint about play and to no surprise we suddenly got a phone call apologizing and asking if we could remove the complaint, in return they extended our account a few months and promised to sort out some free marketing. As we thought at last progress we agreed to remove the complaint, however we are now back at stage 1.
We have paid for Marketing on Play and have received no conversions from it, 6 months in with over 700 listings and 600 of those being unique products we are hardly covering our costs and no surprise they have failed to do the free marketing as promised.
Customers – Please don’t blame the Merchants (sellers), plays system is unfriendly and full of faults and often tells incorrect tails of customers orders.

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