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“I contacted Ilford Store Cash Generator Ltd 182 High...”

written by Maddey121 on 14/05/2014

I contacted Ilford Store Cash Generator Ltd 182 High Street Ilford IG1 1LL, I am refused my purchase which was a Samsung 40 inch Smart TV on the 29/04/2014 as soon as I open the box I realised it was damaged, and contacted the store straight away I received an e-mail instructing me to take some photos of the damage which I quickly did so, after that I receive no more correspondence from the store so I contacted them then I was told that they will only be corresponding with me by e-mail I have not received no information or instruction from the store of what to do next.
The TV was not properly protected they wrap the box in bubble wrap but did not wrap the TV as there was no protection on top of the TV and the TV was covered in a black bag there was no way intelligent which way to hold the box for the delivery men. I will now be contacting trading standards about what to do next I readily buy from cash generators but this has been my worst experience and I would carefully consider buying from cash generators agenda I have already gotten rid of my TV and now need the money back so I can get a new one.