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“Sorry it's our mistake”

written by MinaLawson200 on 14/05/2014

Short summary of my story with TD

1., I purchased a cell phone from TinyDeal.com webstore.
2., In the specification they shown wrong battery capacity, which was a key factor for me.
3., Before purchase I clearly asked for confirmation, and they confirmed, that the specs is OK. -> It was not
4., I realised it only after delivery.
5., Started a long e-mail chain with TD. It was like a conversation with Zuzu Petals...
They basically acknowledged the problem as "their mistake", Return can I only on my costs, etc.
6., I opened a dispute in Paypal, this did speed up their responses.
7., They offered 20 TD points as a compensation, which I wanted to use to purchase a 10400 mAh power bank for ~ 15€, to solve battery capacity problem.
8., Seller told me to close dispute, as this it is their condition to proceed with the resolution.
9., I did that, but since that time the 20 TD points was not given to me.
10., And accidentaly it turned out, that this is not 20 USD, but only 2 USD compensation... Their mistake again.

So my only mistake was to make this purchase with TD...