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“Still waiting and nothing to show for it”

Written on: 12/05/2014

I ordered an exercise bike and floor mats on 28th April to be delivered on the Saturday as I work Monday to Friday. I waited in all day and at 11am the doorbell rang and someone gave me my floor mats. Strange that the bike came separately but I waited in the rest of the day anyway. Come midnight I assumed my bike was not coming.

On the Monday I emailed to find out what had happened. The website claims to reply within 1 day but it took until the Wednesday for a response to tell me my floor mats should be with me now. Clearly whoever replies to emails cannot read since it was the bike I was waiting on.

Another email back and I have still not heard anything. I just phoned and the girl on the other end was useless and basically told me to phone back tomorrow cause she couldn't help.

Having forked out £150 for a bike and to still not have it, with no indication of when it will arrive or if they will just give me my money back is so frustrating.


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