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“Lost money, time and treated like nuisance”

Written on: 07/05/2014

Having been on one cruise with Cruisemiles which was excellent, I have spent a couple of years trying to find a cruise using my remaining cruisemiles. However it is now necessary to buy so many more to 'top up' what used to be ample points. I have 'won' several top up auctions but for some reason (maybe because I am in Australia) I never get told how to pay for them. For months no-one at Cruisemiles answered my emails, my posted questions only other disgruntled members.
Eventually I got a reply from someone telling me my problem had been solved and to go to a link on their site which would answer my problems. It just sent me back to the Help page.
Now my cruisemile points won't even cover a day trip from Sydney and it is impossible to 'win' any more so I have lost lots of money which this pensioner could not afford.

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