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“Expensive and incorrect ”

written by Victoria2002 on 05/05/2014

Buggy pitstop complaint

They wanted £190, fixed it myself in 20mins for. £42.50

I took my mountain buggy swift to buggy pitstop as one of the axels was slightly bent, and I kept getting punctures on that side. After looking at the pram they came up with a price of £190 to repair it. This included two axels (they claim if you change one you need to change the other-NOT TRUE), two new tyres and tubes (mine were rather worn), PLUS new braking system as they said that to remove the axel you need to remove and replace the whole breaking system. (NOT TRUE) There was no service included in this price, just £35 for labour. As the pram only costs £320 odd new I decided not to go ahead with the repair. When I FINALLY tracked down a number for mountain buggy they were really helpful and talked me through how to buy and change the axel-extremely simple. Next I bought tyres and tubes from Amazon and looked on youtube re how to change them. I called buggy pitstop a week ago to complain about the wrong information they'd given me, they made all the right noises and promised to look into it, but NEVER CALLED ME BACK.

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