Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.



Written on: 03/05/2014 by JaseClark121 (1 review written)

I tried to book a package holiday online with Expedia and could not get anywhere. Error messages & links would not click or work. Tried the online chat to try reslove but that was cut off before anything could be done. Phoned up afterward & found a man said that THE SYSTEM IS DOWN. Decided to re telephone and a woman answered this time & I thought we might be getting somewhere.But she came up with a different price. I agreed as it was less. £1,388.61 She had to open an account for me put my number forward & then told me the price had gone up to £1402.11 then she asked me if I accepted this rise and I said yes so she put my credit card details in again & Then she told me that it would not go through & the price had suddenly changed to £1600 plus. At this point alarm bells rang and I told the lady that I had been given 4 different prices for the same holiday & did not wish to continue with the booking as it was too much now. I told the lady not to use my credit card again & cancel any attempts. She understood & said She could not do that anyway as the numbers are wiped. She advised I retried for the cheaper price the next day & then she told me that if I tried again I might end up getting my card blocked. The conversation ended.
I decided to book elsewhere that same day. My faith had dropped in Expedia. The day after though I found that my credit card had been charged by Expedia for a holiday. The holiday that the woman had told me could not go through. Of course I am having the stress now of trying to sort this out with the credit card company & explain things to them and also I have written to Expedias Customer service. Not sure how that will go, but I have saved what was possible to prove my case & even the error messages on their site. Lets hope get a fairer response than other users have had.

Was this review helpful? 0 0