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Written on: 01/05/2014 by SMITH1982 (1 review written)

my father purchased a car from citroen mansfield and paid full price £12,000 yesterday he took the car in to get the brakes looked at as they were sqeeky and was told this is normal i personally have been in the trade for over 10 years and know that this is not normal its due to something interfearing with the brakes and causing unnessasary wear to the car although this does not affect the performance of the brakes in time this will and will cost money to sort out and is UNESSASARY. this doesnt get better with time it gets worse the discs have lips on the inner and outer edges causing THIS. how can the largest motor dealer in the uk turn away a customer that has purchased 2 cars from them and has all there servicing done there and is LOYAL. the price to replace the parts is less than £100 i find it hard to believe this is the service you give on a 12 plate car i would hate to see the service on a older car if ANY. dont read any of the other reviews on here clearly they are from someone who works for the company buttering it UP. i can tell you all from experiance from working for the company they ripped me off and also my dad and if they can do that to an employee they will do it to ANYONE. i hope they are reading this so they can see that the dealership is being run into the ground by poor service and a cant do ATTITUDE. if a person pays good money for a car and its under warranty with you you simply sort the car so the customer feels looked after and will return for there next ONE. a car that is on 12 plate should not have sqeeky brakes and lipped discs its should be a good expample and work well and be free of embarassing NOISES. my dads 08 reg honda never squeeled from the brakes so neither should this ONE. my dad eagerly awaits a proper reply in which to rectify this shoddy display of customer SERVICE.

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