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“Skates.co.uk - Don't touch them with a barge pole”

written by Bainxt293 on 25/04/2014

I ordered with Skates.co.uk in Jan 2014 for a scooter that was due for dispatch in March. On the date of delivery we had an email claiming that they had an issue with the suppliers and could not now delivery the scooter. I then attempted to contact Skates.co.uk on the phone number displayed on their website. This number rang several times prior to an answer phone picking up. This happened on a number of occasions. Once I finally got through to someone they explained that I would need to select a different type of scooter. I therefore chose the Lucky Crew 2014 in White/Black. The scooter arrived a few days later and all seemed good. 2 weeks passed then the scooter developed a fault with the bearings. I therefore returned the scooter for repair. 3 weeks passed with no phone calls or scooter. Again I tried several times to phone them with just an answer phone machine.Message after message was left with no returned phone call. I then finally got hold of them and was promised 100% that the scooter was in transit for next day delivery. No scooter arrived the next day so again phone call after phone call was made with no reply. Message after message was left and still no one returned my calls. I finally managed to speak to someone who said the scooter was still in the warehouse having never been returned. I then got to speak with the manager who could only apologise for the inconvenience. I have since received a FULL refund. I'm now desperately searching the internet for another Lucky Scooter. **WARNING Avoid SKATES.Co.UK at all costs**