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“Thawed & Not as described!”

Written on: 24/04/2014 by GloriaKerr (1 review written)

I ordered a load of BARF frozen chicken for my dog. It was OK, although it had half defrosted by the time it was delivered.

It also took them a whole week to deliver from the time of placing my order.

I ordered freeflow frozen minces, all of which had to go in the bin as they were defrosted completely on arrival.

I also ordered Medium sized bones, but these were all in a big 2 foot square cube! Frozen together originally, but again, pretty much defrosted by the time I got them.

Also the bones were NOT medium bones, they were 18" long knuckle bones!

The mixed chunk meats were also completely defrosted, again they went in the bin.

I wouldn't order unless you live VERY close to them.

Don't even bother if you're more than 20 miles away.

Also don't order the bones, they're not as described.

I'd say about £60 worth of my order (half) went straight in the bin.

The emails you get when you try communicating are completely ignorant, offensive rude and arrogant.

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