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“john lewis microwave”

Written on: 24/04/2014 by elizabethJ (1 review written)

bought a John Lewis microwave April 2013. Has developed a problem with the door no problem, 2 years guarantee, has their name on it give them a ring, they will exchange. In my dreams they pointed out that the guarantee is only for repair and parts. I paid more for this product because it had John Lewis stamped on it I was well aware that another company would have some kind of contract with JL, but I did not expect JL to refuse all responsibility for it's breaking down or that the guarantee would not include an exchange policy. I am now waiting for LG to ring me back and arrange to take it away for repair, no phone call as yet. Rang complaints at JL they ended up offering me a good will gift only asked for £30.00. Should have asked for the original price of the microwave. It's a wake up call. i have always trusted JL and in the past have returned items to them that have broken down within guarantee. check your receipts folks. Now looking at other companies what a disappointment. product John Lewis microwave maker LG cost £129.00

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