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“poor quality, wrong model advertised, no customer service”

Written on: 23/04/2014 by Peters1988 (1 review written)

I have bought the Waltons extra-tall polycarbonate greenhouse, and i wish i have never made this decision.

The greenhouse i received is not the one advertised on their website.
the frame is flimsy, the polycarbonate sheets are held by these W spring clips. As soon as the wind blows at more than 10m/s, some of the polycarbonate sheets will pop out.
the sliding door has a design issue. There is a big gap between the door and the greenhouse frame, letting the wind go through. and the door rail mechanism is a joke. The door is just sitting on its rail, with a groove of a couple of millimetres at the bottom. The very flimsy door can be removed just by pulling it backward, using no force at all. Without any modification (if you're good at DIY), the door wouldn't even support a gentle breeze.
It is a copy of the gardman model, but even poorer.
It's not exactly the same as the gardman, it's not the one they advertise on their website either. It's just a unknown type made in China.
Do not by this piece of junk, you will regret!

I have sent many emails to Waltons customer service for more than a month, asking for at least an explanation for the model mismatch.
I have receive no reply from them.
No Reply at all!!
trying to call them is useless: just some waiting music, but no one to answer.

It is the worst product i bought ever, and the worst (non-existent) post sales customer service i had to deal with.


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