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“AA online customer service sucks”

Written on: 18/04/2014 by hyBarnes326 (1 review written)

I bought a pair of shorts online. They had a defect. They sewed fabric underneth the button making it almost impossible to button. I called customer service asking for an exchange. She said I needed to email a picture of the defect and she had to send it to another dept. to review it and they decide if I can exchange it or not. I never heard anything back. After a week I drove an hour to a store and exchanged them. I emailed them letting them know but still no response. I wont buy through thier online store again.

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