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★☆☆☆☆

“worst customer service, cheap quality products”

written by khatty123786768686 on 17/04/2014

since we first purchased the product there has been a problem from day one, we bought the changing color splash back and it has been returned on four occasions because they were all faulty, they ignored that we asked for a refund on several occasions and they have continued to refuse refund even though it is not mentioned in terms and conditions. Management do not come on the phone and they continue to say that there is not a law in the country that management have to speak to customers, the service they do provide is extremely poor and the worst customer service I have ever dealt with. They ignore what you ask, do not answer questions and do not want to help or listen to the customer, they do not believe the customer is always right and continue to call them liars in particular an employe we spoke to called and were extremely rude, and ignorant and did not listen to what we had to say were not cooperative. I spend almost a £1000 in their shop and it was the biggest mistake of my life I do not want know what I have done to deserve this, I literally just threw my money in the bin, such a cheap company with plastic, fake products that will not last longer than a couple of months. I would not advice anyone to use their service or products, you will end up in regret and there are plenty of there companies with the same however better quality products who help their customers and listen.Horrible company, horrible staff, worst management ever, and products are absolute rubbish, worst quality ever.

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