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“Rubbish”

written by Ianvwgolf on 10/04/2014

Bought this freezer in 2011 for just over £200 from Comet.

At just 3 years old the red light came on and the contents started to defrost. The fan was running inside and the compressor was running as well but was very hot. The freezer came with a 5 year warranty one year parts an labour and 4 years of parts only. I phoned the Hotpoint customer service to make a claim on the warranty to be told that there was two options to repair option one an engineer would call t a cost of £110 and the fault would be rectified. Option two was £15 per Month for 12 Months which would include a repair of the freezer and an insurance policy if the freezer was to fail again I would receive a new Hotpoint freezer. I considered at these costs the freezer was beyond economic repair as it was half the cost of the original price I paid. The warranty isn't worth the paper it written on. I have replaced it with a Miele freezer lets hope this one is better. I won't be buying anything Hotpoint again