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“Worst ever Mothers' Day...I'd give Interflora 0 stars”

Written on: 06/04/2014 by Cando0905 (1 review written)

I ordered flowers for Mothers' Day.... they never turned up, although in addition to the overly expensive flowers I also paid a £14.99 supplement to have the flowers delivered on Mothers' Day itself (i.e. a Sunday).
I complained to Interflora and they acknowledged that the flowers were not delivered. They then sent me an email saying they would refund the delivery charge!? As nothing ever turned up, I think I should be refunded for the whole amount, No?
Now I've just seen that the delivery charge has been refunded.... £5.99! I'm guessing that's the standard delivery charge, as it is certainly not the Mothers' Day supplement of £14.99. And anyway, what's the point of refunding the delivery charge only?
As a PS... my mother is still not speaking to me, as she doesn't believe I ever ordered any flowers for her at all. Thanks Interflora!

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