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“Cheat The Guests”

Written on: 04/04/2014 by Conaguest (1 review written)

This is supposed to be a four star hotel? Myself and my grandson had a week of torture,we had no hot water for 5 days ,no pool facilities,no entertainment and the food is absolutely disgusting.apparently the season had not started ,in a whole week not one guest was able to use the pool,and reception was a constant flow of complaints about the hot water or lack of it,a week all inclusive became a week self catering,instead of everything being paid for , it cost me almost double my initial outlay,all we did was sleep there!I find it incredible that this hotel is rated 4*,and also curious as to why you would send guests there when clearly the place was not properly prepared?

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