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“Why alienate customers?”

Written on: 04/04/2014 by petero74 (1 review written)

I went to litecraft in Leeds to view some spot lights I had seen online, I wasn't sure if my wife would like them but the salesman told me I could return them within 28 days. She didn't like them so I took them back two days later only to be told I could only have a credit note or exchange. I explained I wouldn't have bought them if that had been explained to me but the manager said it was policy and he would not make an exception and just pointed to a sign that had the returns policy printed on it.

I explained that the policy was not shown to or explained to me at the time but he did not accept this as grounds for a refund. It was a very frustrating experience.

I will never buy anything from there ever again.

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