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★☆☆☆☆

“Utterly incompetent and useless bunch. Having...”

written by on 02/04/2014

Utterly incompetent and useless bunch.

Having signed up with Spring Personnel I was quickly sent for a job interview. So far so good.
However, when I arrived for my interview, I found out that Spring Personnel had given me the wrong information and the university was actually expecting me to start that day . I had to spend a very awkward 15 minutes explaining to the university’s HR department that , as I was expecting to take part in a 30 minutes interview only, I had other appointments booked for that day therefore I could not stay. Luckily they were very understanding and we agreed that, in this case, my official first day would commence the following morning.
After this first mix-up Spring Personnel managed to enrol me into a Student Loan repayment , even though I told them I did not have one and they also had my P45 to confirm this. As a result, I had 2 lots of student loan repayments deducted from my wages, for a loan I have never had. When I brought up the issue with Spring Personnel they told me straight away it must have happened because I gave them the wrong information. So I sent them a copy of my Starter Declaration , clearly showing that I ticked the NO STUDENT LOAN box, but they just shrugged their shoulders and told me to sort the issue with HMRC directly.
HMRC was quick to update their records and to instruct Spring Personnel to refund me. I asked Spring Personnel when the refund was expected to reach my account, and was told that HMRC would be refunding me and not them. I had to call HMRC again so that HMRC could then instructed Spring Personnel to refund me- once again! After that, Spring Personnel said my refund would be with me in a week. Of course it never happened, and when I contacted Spring Personnel I was told they had already refunded my money to HMRC (??!!??) and that I needed to contact them directly. I called HMRC - again - and was told that Spring Personnel made a mistake as they were clearly instructed to send me the refund. Now, because of this mistake, I have to wait until my P60 arrives(a 6 weeks wait) , then I need to send a letter to HMRC directly to request my refund.

What I found really appalling was not that Spring Personnel made mistakes after mistakes but the fact that no one at their offices had the backbone to apologise at least just once.

Absolute waste of space. There are plenty of other agencies out there , DO NOT use these people!

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