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“G Adventures - Treating Customers Unfairly”

written by Terrance498 on 01/04/2014

This is not a trip review but rather comment on customer service.

I booked the “Quest for the Antarctic Circle” almost a year before the trip and paid the full price for triple share as posted at http://www.gadventures.com. Later, my friend told me that she was interested to join me but at that time, only twin share was available. As this was over her budget, she finally decided not going. Then time came for the trip. After knowing the room allocation, I met a lady who would have been my roommate. However, it was a great surprise for me that at last minute, she got upgraded and moved to a twin room while I have to stay with two girls who pay much less than me (about 30% less). I feel very unhappy about this situation. This all works with zero transparency. How they choose who to upgrade? Why they have to do this to make room for other people to get a lower price? How can the two girls get last-minute deal that should not have existed? Or it was not really last-minute deal but it was actually tailor-made price for someone? Why customers are penalized for paying too early? It is plain unfair treatment and this whole thing ruins my experience with G Adventures.

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