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★☆☆☆☆

“Absolute shower”

written by Nicolas146 on 28/03/2014

Had a no fault accident 7 weeks ago. The third party admitted liability from the outset as we we're parked at lights when she hit us from behind. The claims department are still now saying that they still have no stance on liability and even worse are now saying that they might not honour our insurance as they say we didn't tell them about 3 points on my licence. ( I'm a named driver but wasn't driving) We still maintain we have told them but are going to struggle to prove it. They have never rung us to keep us notified about the claim. We always have to ring them on a 0845 number. At no point have we felt that they are working on our behalf. Far from it. We feel like we are being criminalized by them. Will be making a complaint with the ombudsman as have never had such poor treatment from what is supposed to be a trustworthy name. Avoid like the plague!

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