written by studrink on 14/03/2014
We had to cancel our holiday only 4 days before it was due to commence due to a family illness. Agent no.3 was absolutely superb, not only with her sincere and sensitive attitude but also in helping us overcome a number of problems. Anyone thinking that a bargain holiday might mean a second rate service, think again, Holidaygems went out of their way to help us. Very very impressive.