written by Laci413 on 11/03/2014
After my pursuaded me to take out home insurance with them i said one of the most important things is that i have good cover on computers, laptops and PDA`s as everyone in my house has them, they said they only cover upto £750 so i would have to pay extra to raise my protection to £3000, I said i was happy to do this and that it would cover accidental damage and breakdown, well unfortunately one laptop died and they replaced it, but a second one died and they took this one away and sent it to an expert company called (Direct Validation Services), there report was outstanding for a company who where experts, they said to the insurance "we dont know whats wrong with it" So the insurance refused to replace or repair it and now am left with a laptop which was covered by paying extra which is useless.
There customer service is absolute below poor it takes them 45 minuites to answer the phone, they do a calll back service to which they called me back three times and only rang once therefore costing me a fortune to call them again and again waiting for 45 minuites or more each time.
RBS Insurance ?, RBS Rip Off More Like It.