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“SPOILED BY APPALLING PRE DELIVERY INSPECTION ”

written by Rickwood59 on 08/03/2014

I ordered and have now received a Bianchi InfinitoCV, the bike is superb but as I had researched it, that was expected. What I did not expect was the level of service received. The bike took nearly a week to arrive as it had to be "out inspected". Yet on arrival and assembly I had to disconnect and re route the brake cables as they were crossed badly with the shifting cables. The indexing on the rear was not correctly adjusted and needs sorting out. The front mech L Screw and H Screw have not been set and the chain rubs when on the 34 ring three sprockets from the top of the cassette and similarly when on the 50 ring but two sprockets from the bottom of the cassette.
If this was out inspected at all by a Cytec qualified mechanic......he needs re training!!!
Having said that the member staff that advised me initially was very good and dealt with my requests in a professional manner. Sadly his professionalism has been overshadowed by what followed.
I will sort the bike out myself, but will not return to this retailer.

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