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“Ok until you need to return”

Written on: 05/03/2014 by PatriciaO'Rourke386 (1 review written)

Returns process is a nightmare! I purchased a pair of shoes which were dispatched really quickly but I returned them within a week as they were too small, marked and had someone else's hair in them. I sent via courier to get a Proof of Delivery. 14 days later my return still hadn't been acknowledged, so after emailing to chase I was advised bluntly to check their website for their returns policy. This states I should have my refund within 14 days of receipt! A whole 30 days later and I still do not have my money back as it's in the queue for processing.
I will not be using again and I would not recommend them to anyone!!!!

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