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Written on: 04/03/2014 by ValerieBartlett (1 review written)

We choice this resort because my travel agent suggested it. We we're very disappointed once we arrived. The good things about the resort is the following; very clean, people/staff are very kind and the property is beautiful. Now we chose this resort due to the fact that they have fine dining. Unfortunately, the $5000 plus package that we bought did not include that. For the money that we paid for this place we we're told that all fine dining would be made available to us. For the most part every single dinner requires a reservation and none of the places had any availability the entire time we we're there. The two places that stood out on the brochure we're pay only ($140-$170 a person) and of course required a reservation which was not available either (they all said they are book all week). The other breakfast and lunch spots kept saying “Sorry we are closed now". One place actually said "we open at 5pm" I asked what time is it now”, she replies "4:55pm", as she keeps writing her text message and the rest of the staff are joking and laughing. So we figured at least we can order some room service and have dinner in our room. Not even that. The room service menu consists of hamburger, salad, fruit and fudge cake; literally that’s all. Furthermore, as our week of honeymoon was coming to an end the service became worse and worse. The last two days we we’re at the resort we had to ask for towels and toilet paper; they didn’t even come to clean our room. Just a quick note if you want to visit Atlantis for one day its $140.00 person. On our last day, we ordered some salad to eat in our room because none of the other places we’re open or had an open table. As we begin to attempt to eat the salad we notice hairs in the salad; and I mean hair like it was literally mixed in with the cheese and dressing. So at that point I just said I am done; went bought some chips, went to bed and we came home.

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