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“Haven't been on it yet and already frustrated!”

Written on: 28/02/2014 by 1958Batchelor (1 review written)

We booked with Tap to fly to Marakesh via Lisbon on the 7th of April. On the 26th of Dec last year get a phone call from Tap saying that this flight was cancelled and we'd have to fly on the 6th instead. This meant that we had to change our hotel booking for which we incurred an extra of £120. The claims number provided by the airlines gets you nowhere. No one ever answers the phone and inspite of leaving endless messages no one has ever bothered to ring back. The emails either don't get delivered or meet with the same fate as the phone calls. This is when I started reading the reviews that has left me dumbfounded. It looks like they are notorious for their poor customer service. Now I wish I wasn't flying Tap or will We actually get to fly! That's a million dollar question!!
Would anyone please tell me who to contact and how?

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