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“Could not supply what I ordered”

Written on: 28/02/2014 by Ballmj99 (1 review written)

Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been cancelled, reason: out of stock. That was it, nothing else. At least they hadn't debited my credit card. Seems like my experience is fairly typical.

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