Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.



Written on: 24/02/2014

I booked a secret hotel with last for £199 which was apparently a discount of up to 31%. Upon contacting the hotel I was informed that the same room was available at £136 had I booked direct with them. Tried to call last twice and was hung up both times. Eventually got a response by email only to be told that the price match guarantee doesn't apply because they are offering a double room and the hotel are offering double or twin. In my view, this is absolutely diabolical. I would wholeheartedly discourage anyone from using this company as in my experience, they do not care about their customers. First and last time I will be using them.

Was this review helpful? 0 0