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“Complete Rip off .”

written by rippedoffdriver on 24/02/2014

We picked our EasyCar hire car Up from Firefly at Alicante airport. I told the lady who served me at Firefly I DID NOT want any additional insurance cover or car upgrade. She pointed out on the paper work that I must return the car empty of fuel,the number to ring if we broke down and to JUST SIGN HERE. This I did.
In a badly lit office on a multi storey car park floor with many people squashed in trying to collect and return cars you are hurried along with NO time to read all the paper work. I can now see why Firefly do this, its clearly a way to take money from holiday makers who are relaxed on a daily basis. This must be a huge amount of money obtained under false pretences.
We ended up paying 3 times the amount we had agreed to. A tank of fuel was charged at 103 euros.
I complained to Easycar who just who refused to do any thing. Will never use again.

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