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“terrible experience”

written by nurseambani on 23/02/2014

we went with a group of children with learning disability the staff were not helpful and did nothing to support when one child became ill on the day of departure. we paid over two and half thousand pounds and did not even use one lodge booked due some children were not able attend due to ill health we never got any refund nor support . We requested few hours extension due to child vomiting however they refused and we had to take the child in that state out in the cold while we waited for transport. we were very disapointed that they were not caring, it was buisness and were only interested when we would leave so they could clean for the next family. this was the management at a very high level incharged of centre parc.