written by on 19/02/2014
I bought what I thought was a "honda used approved car" from Chiswick Honda last May (2013). It is now February 2014 and I am still trying to get the car fixed.
This garage sold me a car with the engine management light blanked out, a dodgey clutch, the internals of the gearbox were knackered as well as the flywheel! I paid £7,500 and I have been totally ripped off. After only owning the car for 6 weeks I thought it wasn't performing as it should be
When I asked for assistance from the Manager I was refused on several occasions and he came across as an utter prat! In his words "I could bang a clutch out of a type r in 7,000 miles"...... one he must drive like a total **** and two this is the guy running this garage...really??? This is the same guy who also said "I am not giving you a refund, I am not fixing the car, prove it!"........ so guess what I did..... I went above his head to Honda UK head office and they are now in the process of fitting a new clutch, gearbox, flywheel and rebuilding my engine....... which I hope costs him thousands off his monthly budget!
My advice with this garage is that they will be your best friend up until you've driven away and they have your money. The salesman who sold me the car couldn't do enough for me when I was there but with me not living local to London, when i called in with my problems it was as if they thought.... he won't come all the way down here so sod him!
AVOID THIS GARAGE AT ALL COSTS!
IF YOU ARE SET ON BUYING A HONDA PLEASE PLEASE PLEASE FIND A DIFFERENT DEALERSHIP...... THAT LOT AT CHISWICK ARE NOTHING BUT RUBBISH!!!