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“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to HiTec, I have contacted them, and they have said send the boots back, and if they agree with my description of the problem, they will send me another pair.

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