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“guarantee rip off”

written by on 18/02/2014

ferroli boiler came with five year guarantee, second year in, part went no hot water or heating, rang, no problems as it had been serviced every year by same installer, engineer came out renewed, fixed. Exactly one year later same problem, same part but this time when I rang they wanted credit cards details when I asked why I was told just incase it wasnt covered by the guarantee I'd have to pay £75.00 or if I booked someone then went out, that was the charge for wasting their time. that day I checked my bank details only to find that they had frozen the amount required, when again phoning them to ask what the hell had they done, I was told this is what they did and after the engineer had been and everything was ok the funds would be released, however was not told this at the time and was lucky I did not end up with banks charges. when it was fixed, I rang them to make sure they where aware and now to release the funds, only to be told it could take up to 28 days, as you can imagine I was flaming.