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“Disney Land Paris”

Written on: 18/02/2014

I have always booked all my holidays myself online, I decided to take my two young girls to disney land paris and wanted it to be special for them so decided to go to a Thomas Cook travel agency WHAT A MISTAKE I made!! Thomas cook didn't send us out our transfer vouchers little did I know I needed them, the guy who drove the transfer bus rang around a lot to try and get me and my children on and luckily after standing in the freezing cold (January) in paris waiting if wee could get on we luckily did, so next day went to the hotel reception wee were staying at and asked if they could let us ring back home to Thomas Cook to get it all sorted for traveling back home, the girl on the phone basically just said she doesn't know anything about it, very unhelpful !!! Another thing my oldest daughter came with me and the two girls who was pregnant and was a chance of her not going but ended up going, I had the booking on my name and Thomas Cook sent the booking confirmation out on my name to my address, to our surprise when wee arrived all the park tickets and hotel was booked under my daughters name and they needed her passport information luckily she was able to come or that would of been another disaster thanks to Thomas Cook

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