written by on 12/02/2014
I've been trying to cancel a booking from their website for the past few days, and it's still showing as confirmed. If you're not able to cancel online, the website tells you to call their customer service. Customer service then lets you know that they will charge you $25 for changing it online. What a waste of time and money! After speaking to a customer service agent, they say that the cancellation will show up in 3 days online, and your refund comes back to you in 15 business days. I would definitely not recommend using their site.