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“Poor communication”

Written on: 11/02/2014

Telephoned to check item was in stock and that I could collect from shop (as I was concerned about poor reviews for ordering online)
When I went to shop to collect I was told they had no stock of item on site - it was at a different warehouse - I offered to go to the other warehouse to collect but was told I couldn't do this. Asked to speak to one of the managers but told no-one was there (despite seeing cars outside parked in spaces for them.0 Left business card with short message to express my disappointment with very poor service on the windscreen of one of these cars - further disappointment, though not surprise, that no-one has been back in touch with me.

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