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“As Long As They Get Your Money, They'll Promise Anything”

written by dmiddleton123 on 11/02/2014

Hayes and Jarvis were responsible for organising our (very expensive) honeymoon to Sri Lanka and the Maldives, and it only went well because of Aitken Spence, the company they outsource their guide and hotels to in Sri Lanka) not Hayes and Jarvis. Everything Hayes and Jarvis did involved false promises and ineptitude, from failing to book the plane seats they promised, and issuing our confirmed itinerary just 3 days before we were due to leave. The said itinerary deviated from the "quotation", which we believed to be our confirmed schedule since we had paid the deposit for the holiday at the point of receiving this document. Essentially we were mis-sold, and although we still had a good time, this was due to their suppliers being 1000 times more efficient than them. Probably the the worst travel agent in the World that continues to exist in spite of themselves.

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