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“THEFT THEFT THEFT”

written by asft on 10/02/2014

My checked bags were ransacked when i flew from Montevideo to Santiago to Miami. I lost all valuables I was carrying: a cell phone, GPS and even snacks like Alfajores. When I confronted the airline their customer service was non-existent. They asked if I had receipts for the items stolen from my checked luggage, otherwise they cant do anything. I bought these items last year and don;t typically travel with receipts....so I was SOL. Never use this airline...they don't care about their customer or reputation. They have cheap flights because otherwise they wouldn't have passengers. I learned my lesson....you get what you pay for....except they took what i paid for and kept it for themselves. HORRIBLE>>>>DO NOT FLY!