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“Amazing staff at London bridge shop”

Written on: 09/02/2014

I would like to commend the staff in the London bridge store. In November last year I decided to ride down to Dover from London bridge, i planned my route and decided to purchase a garmin from the store when I arrived later than expected I stood outside trying to get my head around getting the kit on the bike . With loads of rubber straps and bits of paper starting to blow about everywhere I realised that the chaps in the store would be able to do this in about 5 minutes. So when I asked if I could get the unit fitted by them not worrying about a charge to fit it I was grateful when they said they could fit it for free! Whilst stood in the shop I fired random questions at the staff who answered everything very well advising me to take it easy and not over do it and make sure I wear gloves in the cold weather ....(yes I then purchased a pair of gloves these were perfect hands were toasty and dry all the way) when the bike was ready they helped me set up the Garmin and enter the correct details even had a measure to be able to enter my height. They really set my mind at rest about using the unit .. Once I said my thanks and set off via the pump outside to check the pressure of my tyres as advised. I was underway and I could feel something was different , it seemed smoother on the gears and shifting , they had lubed my chain and gears and aligned them for me without being asked . I feel that the members of your staff performed above and beyond their normal duties. Please could you pass on this to their store managers manager. Many thanks

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