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“Worse than awful”

Written on: 07/02/2014

Luggage Superstore - beyond awful. Lies and two months of hassle. Cheap prices are a consequence of the products not existing.

I ordered a suitcase to give as a present at Christmas on 16Dec13 having called them to confirm that it would be delivered 21Dec13. Wanting to confirm that the present would arrive I called them on the 20Dec13 to confirm and was told that they would not be able to deliver on 21Dec13 as originally agreed, but that the suitcase was already in the post and that it would definitely arrive on 23Dec13. Suitcase did not arrive or any explanation of why not. After contacting them to find out why I was promised a delivery date in January. No suitcase. Process repeated until today when I canceled order. LuggageSuperstore never proactively contacted me during the process, I had to chase them and no offer to compensate me for the problem was made. I have since ordered with a different company.

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