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“Great service!”

Written on: 04/02/2014

Excellent service at the Thistle Kensington Hotel throughout our stay. Very warm and friendly welcome. From booking the hotel, to the actual experience everything ran smoothly. Staff were very friendly, helpful and charming from the moment we got to reception to when we left. The hotel was modern, clean, warm and welcoming. Food was good, and service throughout the hotel was excellent. All staff acknowledged us throughout the hotel wherever we were. Our room was good, not over large, but big enough, although no bath (which would have been nice) but it had been updated with modern shower etc, and otherwise comfortable with a lovely view of the park.

It was good to be able to check into our room early as we had a matinee booked at the theatre so this made our visit much better than we anticipated, as we didn't have to store bags and we had time to freshen up before the theatre.

The atmosphere throughout the hotel was lovely, music was subtle and in the background, and not in the restaurant which we liked very much. The value for money was good, eg, 2 nightcap whiskeys was £8. The menu was varied and the food was good.

Overall a very good experience, and we will be returning for another stay in June.

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