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★★★★★

“Show a little compassion ”

written by on 04/02/2014

My wife and I had scheduled a flight from Birmingham AL. to State College PA. to attend my mothers funeral. The flight was scheduled to leave Birmingham at around 10:15 on the morning of 1/29/14. Unfortunately Birmingham was hit with a terrible snow storm the morning of 1/28/14. The storm left the entire Birmingham area gridlocked with hundreds of cars abandoned. Many roads were simply impassible. It took me until 11:15 pm that day just to get my wife home from her office. What took place that day was simply unbelievable.

We woke up early the morning of the 29th hoping we'd still be able to get out only to find our flight was canceled. We called the 800-221-1212 number and the automated system never called us back. After the third time we finally got a return call.

The woman I spoke with was not only professional but compassionate after hearing about my Mothers passing. She got us a seat on the only flight out of Birmingham that day. Without her continued efforts it simply would have never happened. I never got the women's name which is one of the reasons I'm writing this letter. In a world where courtesy, compassion and integrity seem to be a thing of the past its comforting to find there are still some good people out there.

I would love for her to be recognized for doing a great job and doing Delta proud. With a little bit of research I'm sure you can pin it all down. I placed my call to the Delta office at 11:28, My name is Mark and my wife's name is Sherri.

Once again thank you from the bottom of my heart

May God Bless the sweet woman that helped me.

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