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“On December 15 I made an international order from The...”

Written on: 03/02/2014 by Drusila37 (1 review written)

On December 15 I made an international order from The Natural Skincare Company. I waited and waited and the items didn't arrive. I wrote to the shop, and at first they didn't reply but after a few days I got this:

Dear XXX,

Thank you for your email. We are sorry to hear that you have not received your order. The email on the 29th January was the first communication we have had from you regarding your order. Please read our terms and conditions as below:

2. We will refund the value of your order for goods lost in transit if it is established that the address details on the parcel were correctly entered at the time of placing the order. You must notify us by telephone within 14 days of placing your order with us, that you have not received your order.

We received no email or contact via our website form that your order had not reached you and you did not ring our office telephone number or leave a message.

Can we suggest that you contact your customs in Israel as it is likely that the order has been held up there, and you need to check this first. In addition, you may wish to check your local post office to see if they tried to deliver the parcel to you when you were out.

In the meantime we will carry out some investigations this end, but I am not too hopeful for you as the order was placed on the 15th December so it is approximately 6 weeks since that time.

We will keep you informed as to what we find out regarding your order.

Kind regards,

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